Privacy Policy

This Privacy Policy explains how Hitakshi Enterprises (trading as Aromi Casa), located at B-5/1, APMC Market, Bail Bazar Road, Kalyan – 421 301, Maharashtra, India ("we", "us", or "our") collects, uses, and safeguards your personal information when you visit our website or purchase our products.

By using this website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We only collect information that is necessary to serve you and process your orders. This may include:

• Contact information: Name, phone number, WhatsApp number, and email address — only when you voluntarily provide these via our contact form, phone call, or messaging.
• Delivery information: Postal address, for the purpose of fulfilling your order.
• Usage data: Basic browser/device information collected automatically via server logs (IP address, browser type, pages visited). This is used solely for website security and performance monitoring.

We do not collect payment card details. All payments are processed through UPI or direct bank transfer, which are handled outside this website.

2. How We Use Your Information

Your information is used for the following purposes:

• Processing and fulfilling your orders.
• Contacting you about your order, enquiry, or delivery status.
• Responding to your customer service requests.
• Sending you product updates or promotions — only if you have opted in.
• Improving our website and product offerings.
• Complying with applicable legal obligations under Indian law.

We will never use your information for automated decision-making or profiling.

3. Sharing of Information

We do not sell, trade, or rent your personal information to any third party.

We may share your information with:

• Delivery partners: Only the name and delivery address necessary to fulfil your order.
• Legal authorities: If required to do so by law or a valid legal process.

No other sharing occurs without your explicit consent.

4. Cookies

This website uses only essential functional cookies — specifically, a session cookie for the admin area. We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

You can control cookies through your browser settings. Disabling cookies will not affect your ability to browse product listings or contact us.

5. Data Retention

We retain your information only as long as necessary for the purpose it was collected, or as required by applicable Indian laws and accounting regulations. Customer contact and order data is typically retained for up to 3 years.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Access to personal data is restricted to authorised personnel only.

7. Your Rights

Under applicable Indian law (including the Information Technology Act, 2000 and associated rules), you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data, subject to our legal obligations.
• Withdraw consent to receive marketing communications at any time.

To exercise any of these rights, contact us using the details in Section 9 below.

8. Children's Privacy

This website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.

9. Contact Us

For any privacy-related enquiries, requests, or complaints, please contact our data controller:

• Business: Hitakshi Enterprises (Aromi Casa)
• Email: hitakashienterprises2012@gmail.com
• Phone / WhatsApp: +91 96531 57556
• Address: B-5/1, APMC Market, Bail Bazar Road, Kalyan – 421 301, Maharashtra, India

We aim to respond to all data-related requests within 30 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any revisions. Continued use of the website after changes constitutes acceptance of the updated policy.